The Most Frequently Asked Questions About Menu Support and Technical Assistance

The registration process is simple and takes less than two minutes. Go to menivo.io, click the registration button and fill in your basic details. Once logged in, you can follow the steps below to create your first menu:

• Add the restaurant (name, address, logo and operating hours).
• Create menu categories (e.g.: Appetizers, Main courses, Desserts).
• Add products with photos, prices, descriptions, ingredients and allergens.
• Generate the QR code from the dedicated section and display it in the restaurant.

For a detailed guide, check out our article: How to Create a Digital Menu for Your Restaurant in 10 Minutes.

If you're having trouble logging in, first check whether your email address and password are correct. If you've forgotten your password, use the "Forgot password" option on the login page — you will receive an email with reset instructions within a few minutes.

If the problem persists (the account doesn't exist or you're not receiving the email), contact the support team through the contact form or by email. Mention the address you registered with to speed up resolution.

From the admin panel, select your restaurant, then navigate to the desired category. Click "Add product" and fill in the available fields:

• Name (in Romanian and, optionally, in English)
• Description and ingredients
• Price and weight
• Photo (automatically optimized to WebP format)
• Allergens — selectable from a standardized list

You can reorder products with simple drag-and-drop. Full details can be found in the complete tutorial on adding products to the menu.

Once your menu is set up, go to the QR Code section in your restaurant panel. There you will find the unique QR code automatically generated for your establishment. You can download it as an image and print it to display on tables, at the entrance, or on promotional materials.

Every scan of the QR code directs the customer straight to the updated digital menu — no additional app required. Learn more in the article What Is a Digital QR Menu and How Does It Work?

European and Romanian legislation require restaurants to declare the 14 major allergens for each dish. In Menivo, when adding or editing a product, you simply check them off directly from the predefined allergen list — quick and error-free.

The platform also has an AI-based allergen generator, which automatically suggests the appropriate allergens based on the ingredients entered. Check out the AI allergen generator guide for step-by-step instructions.

For complete legal context, read the article Food Allergens in Restaurants – Legal Obligations in Romania.

Menivo includes an AI-powered nutritional values calculator that automatically estimates the calories, proteins, fats, and carbohydrates based on a product's ingredients. This way, your customers can see nutritional information directly in the menu, without you having to do manual calculations.

Follow the instructions in the step-by-step guide for the nutritional values calculator or explore the detailed article about the nutritional values calculator for the Menivo menu.

The order of categories and products is changed via drag-and-drop directly from the admin panel. Drag a category or product to the desired position, and the changes are saved automatically.

If you want to learn more about how reordering works, check out the complete guide to reordering menu categories.

Yes! Menivo allows bulk import of products, categories, and even restaurants from an Excel (.xlsx) file. This is an extremely useful solution if you already have a structured menu and want to save time on initial setup.

• Download the import template available on the platform.
• Fill in the data according to the required structure (3 worksheets: restaurants, menus, products).
• Upload the file from the import section and check the results.

You can also export existing data to Excel any time you need a backup or for reporting purposes.

From the restaurant admin panel you can enable the online orders module (delivery or pickup) and the table reservations module. Customers place their order or reservation directly from the QR menu, and you receive an instant notification via email and in the admin interface.

Find out how to configure these features in our dedicated guides:

• How to Enable Online Orders for Delivery and Pickup
• Table Reservation: The New Feature That Brings You More Reservations

Menivo offers several subscription plans tailored to different needs — from small restaurants with a single location to chains with multiple units. Each plan defines limits for: number of restaurants, menu categories, products, and monthly QR scans.

You can upgrade or change your subscription at any time from the Subscription section of your account. For details, check out the complete guide on choosing the right subscription in Menivo.

Menivo includes a dedicated reviews module, through which your customers can leave feedback directly from the menu. As an administrator, you can approve, reject, or reply to reviews from the control panel. You can also generate a unique review link or download a special QR code for collecting Google reviews.

Set up the module by following the guide to enabling and managing customer reviews.

Yes, the Menivo menu support and technical assistance team provides full assistance in Romanian. You can contact the team through the contact form on the site, by email, or through the communication channels displayed on the platform. Responses are provided as soon as possible, usually within the same business day.

In addition to direct assistance, Menivo provides an extensive knowledge base with guides, video tutorials, and blog articles covering all of the platform's features — including for quickly building your menu in 5 minutes.